Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We'll post the revised policy on the Site and update the "Last updated" date.

What Personal Information We Collect

The information we collect depends on how you interact with us. When we say "personal information", we mean information that identifies or relates to you.

Information You Provide Directly

When you use our Site or Services, you may provide:

• Contact details – name, address, phone number, email
• Order information – billing address, shipping address, payment confirmation
• Account information – username, password, security questions
• Shopping information – items you view, add to cart, save, or purchase
• Customer support information – anything you include when contacting us

You don't have to provide this information, but some features won't work without it.

Information We Collect Automatically

We automatically collect certain information about how you use our Site ("Usage Data") using cookies and similar technologies. This includes device information, browser information, IP address, and how you interact with our Site.

Information from Third Parties

We may obtain information about you from third parties, including:

• Companies that support our Site and Services, such as Shopify
• Payment processors who collect payment information to process your orders
• Third parties when you interact with our Services or advertisements

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to process payments, fulfill orders, send transaction notifications, manage your account, arrange shipping, and handle returns and exchanges.

Marketing and Advertising

We may use your information to send marketing communications and show you relevant advertisements. You can opt out anytime.

Security and Fraud Prevention

We use your information to detect and prevent fraudulent or illegal activity. Keep your account credentials safe—don't share them with anyone. Contact us immediately if you think your account has been compromised.

Customer Support and Service Improvement

We use your information to provide support and improve our Services.

Cookies

We use cookies to power and improve our Site, run analytics, and better understand how you use our Services. For specific information about cookies related to Shopify, see https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can change your browser settings to remove or reject them. Keep in mind this may impact your experience and cause some features to stop working properly.

How We Disclose Personal Information

We may disclose your information to:

• Vendors and service providers who perform services on our behalf (IT management, payment processing, customer support, fulfillment and shipping)
• Business and marketing partners to provide services and advertise to you
• Third parties when you direct us to or consent to the disclosure
• Affiliates within our corporate group
• Other parties in connection with business transactions, legal obligations, or to protect our rights and the rights of our users

We do not use or disclose sensitive personal information without your consent.

Third Party Websites and Links

Our Site may link to third-party websites or platforms. We're not responsible for their privacy practices or content. Review their privacy policies before providing any information.

Children's Data

Our Services are not intended for children, and we don't knowingly collect personal information from them. If you're a parent or guardian and believe your child has provided us with personal information, contact us to request deletion.

We do not knowingly "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect. We can't guarantee absolute security, and information you send us may not be secure in transit. Don't send sensitive or confidential information through insecure channels.

We retain your personal information as long as needed to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

Depending on where you live, you may have some or all of these rights:

• Right to Access – Request access to personal information we hold about you
• Right to Delete – Request deletion of your personal information
• Right to Correct – Request correction of inaccurate personal information
• Right to Portability – Receive a copy of your personal information and request transfer to a third party
• Restriction of Processing – Ask us to stop or restrict processing of your personal information
• Withdrawal of Consent – Withdraw consent where we rely on it to process your information
• Appeal – Appeal our decision if we decline your request
• Managing Communication Preferences – Opt out of promotional emails using the unsubscribe option. We may still send non-promotional emails about your account or orders.

Contact us using the details below to exercise any of these rights. We won't discriminate against you for doing so. We may need to verify your identity before responding to your request.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact

Questions about our privacy practices or this Privacy Policy? Email us at info@nothingelse.au or contact us at 40 Errol Street, Prahran VIC 3181.

For the purpose of applicable data protection laws, we are the data controller of your personal information.